Privacy policy.

About this policy

Bezeled Pty Ltd (ACN 691 164 315, ABN 12 691 164 315) operates bezeled.com.au. In this policy, “Bezeled”, “we”, “us” and “our” refer to Bezeled Pty Ltd.

We handle personal information in line with this policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy covers information collected through our website, enquiry form, email and direct dealings with us.

What we collect

The information we collect depends on how you interact with us. It may include:

• your name, email address, company or organisation;
• information you include in an enquiry, brief or project discussion;
• our correspondence and records of our relationship with you;
• technical information processed when you use the site, such as IP address, browser, device type, referring page and server request data; and
• other information you choose to give us.

Please do not send sensitive personal information through the enquiry form unless it is genuinely needed and we have agreed to receive it.

How we collect it

We usually collect personal information directly from you when you submit the enquiry form, email us, meet with us or otherwise communicate with us. Some technical data is generated automatically by our website and hosting infrastructure.

If someone contacts us on your behalf, we may receive information about you from that person. We will only use it for the reason it was provided or another purpose permitted by law.

Why we use it

We may collect, hold and use personal information to:

• respond to enquiries and discuss, scope or quote a project;
• provide and manage our services and client relationships;
• communicate about a project, account or request;
• operate, secure, troubleshoot and improve our website and systems;
• keep business and financial records; and
• meet legal, regulatory or professional obligations.

We do not sell or rent personal information.

Who we disclose it to

We may disclose personal information where reasonably necessary to:

• hosting, form-processing, email, cloud-storage and other technology providers;
• contractors or specialist collaborators working with us on an authorised project;
• accountants, lawyers, insurers and other professional advisers; or
• government, law-enforcement or regulatory bodies where required or authorised by law.

Our website is hosted using Netlify. Information submitted through the enquiry form may be processed and stored by Netlify in the United States. Other service providers may process information in Australia or overseas. Where the law requires it, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

Cookies and site data

We do not currently use advertising cookies or behavioural analytics on this website. Our hosting provider may process server logs and essential technical data to deliver, protect and diagnose the site. Google Fonts may also receive basic request information, such as your IP address and browser details, when font files are loaded.

If our use of analytics, cookies or similar technology materially changes, we will update this policy and provide any notice or choice required by law.

Storage, security and retention

We use reasonable administrative and technical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, our business records and any legal obligations. When it is no longer required, we take reasonable steps to delete, destroy or de-identify it.

Access and correction

You may ask to access personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Email hello@bezeled.com.au with enough detail for us to identify the relevant information.

We may need to verify your identity. If a legal exception prevents us from giving access or making a correction, we will explain the reason where we are permitted to do so.

Privacy complaints

Email hello@bezeled.com.au with “Privacy complaint” in the subject line and describe your concern. We will acknowledge the complaint, investigate it and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Children and changes

This website and our services are directed to businesses and adults, not children under 16. If you believe a child has provided us with personal information, contact us so we can review and, where appropriate, remove it.

We may update this policy when our practices, providers or legal obligations change. The current version will remain available on this page with its last-updated date.